A call centre in a shipping container is it viable?
This is an idea I have been looking at lately for expansion for the near future. Its also why I haven’t been so active on the shipping container home front for the blog.
Quite simply I have been extremely busy with other projects one of which is a BPO call centre in the Philippines. The original idea for the call centre work came from my work in Oman where I discovered we were short of certain resources and personnel that could have made life a lot easier. Nothing wrong with the way it was setup and to be fair it was a brand new contract for the division I was working with inside a large company. This was a step away from their usual construction and into the FM industry in Oman. The company is a very large one and is world known for its facilities management but this was a new step in Oman itself.
So how do you get round this and if other countries appear on the radar for similar types of work? They are short-term but could literally be hopping contract to contract for years. The answer was outsourcing to the Philippines.
So when I returned home I built a new office and have been developing the call centre. First issues were not communications or getting the right software but noise pollution. Barking dogs, loud music, motorbikes etc. etc.
Which is why a shipping container call centre sprung to mind. Everytime I have been in a container be it visiting someone’s home or assessing for sale etc. the one thing you notice is the silence. The tropical climate we have here in the Philippines means its hot all day but in the evenings its cold. In fact won’t be needing air conditioning if ventilated correctly.
So would a shipping container call centre work? I believe it not only possible but very likely in the near future here. Because things like the computers could be stored in a secure area at the back of the unit with the large opening doors. While staff have their desks and monitors inside the container unit at the other end. Thus reducing heat build up and also makes it easier for maintenance in a working environment.
If you come across a shipping container call centre please let me know as I would be very interested to hear from others on the idea.